Cancellations on the same day as your appointment and/or no-show missed appointments will incur a cancellation charge. Fees* are listed below:
Notification by 9pm Day before - no charge
Notification on Same Day - 50% Appointment Fee
No Notification (No Show) - Full 100% Appointment Fee
Please note insurance benefits DO NOT cover missed appointment fees.
Life is busy! Your massage therapy appointment time has been specially reserved for you. A confirmation email is sent out after each booking with all the details of your appointment. If you are ever unsure of upcoming appointments please email or call and I will be happy to provide you with that information.
If you are unable to keep your appointment time, please contact me by 9pm the day before your appointment time to make changes. My booking system will send an email reminder the day before your appointment, this would be an excellent time to contact me if your availability has changed. Please note, this email is sent as a courtesy and should not replace your own personal scheduling.
I do understand that unexpected emergencies, extreme weather and sudden illness may happen! Please call as soon as possible to advise of any changes. Failure to call and/or show up for your appointment is costly for everyone. I lose the opportunity to offer the time to other clients who may be in need (I always have an active wait list).
Thank you for your co-operation in this matter.
For more information contact Amanda on 905 442 7373, [email protected].